SummarAIze Status - Incident history https://summaraize.instatus.com SummarAIze Wed, 8 Jan 2025 04:00:00 +0000 Major updates to SummarAIze Type: Maintenance Duration: 11 hours and 45 minutes Affected Components: App Jan 8, 15:44:40 GMT+0 - Completed - We have completed the upgrades to SummarAIze Jan 8, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time to make major updates to the product around performance and speed. The main effect for users will be templates will generate as they are ready vs all assets needing to be ready for a file to complete. We are also making optimizations to better support future updates. The product will largely be inaccessible during this time. Type: Maintenance

Duration: 11 hours and 45 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>15:44:40</var> GMT+0</small><br><strong>Completed</strong> - We have completed the upgrades to SummarAIze.</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during this time to make major updates to the product around performance and speed. The main effect for users will be templates will generate as they are ready vs all assets needing to be ready for a file to complete. We are also making optimizations to better support future updates. The product will largely be inaccessible during this time..</p> ]]> Wed, 8 Jan 2025 04:00:00 +0000 https://summaraize.instatus.com/maintenance/cm5nivzng000y7uj5h6njr135 https://summaraize.instatus.com/maintenance/cm5nivzng000y7uj5h6njr135 Product is inaccessible Type: Incident Duration: 20 days, 18 hours and 15 minutes Affected Components: App Feb 13, 07:17:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 13, 15:35:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 days, 18 hours and 15 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>07:17:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>15:35:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 13 Feb 2024 07:17:00 +0000 https://summaraize.instatus.com/incident/clskiy92h88292b8n22xom7vyv https://summaraize.instatus.com/incident/clskiy92h88292b8n22xom7vyv Product is inaccessible Type: Incident Duration: 8 hours and 9 minutes Affected Components: App Feb 8, 15:13:00 GMT+0 - Resolved - This incident has been resolved. Feb 8, 07:04:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 8 hours and 9 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:13:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>07:04:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 8 Feb 2024 07:04:00 +0000 https://summaraize.instatus.com/incident/clskiwkab80661b1n2dqrikb19 https://summaraize.instatus.com/incident/clskiwkab80661b1n2dqrikb19 We are upgrading our database Type: Maintenance Duration: 1 hour Affected Components: App Dec 13, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 13, 07:00:00 GMT+0 - Identified - We're working on making SummarAIze work faster for you! Expect degraded performance (slower performance) between 2:00 am ET until 3:00 am ET. We recommend holding off on uploading files during this time. Dec 13, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're working on making SummarAIze work faster for you! Expect degraded performance (slower performance) between 2:00 am ET until 3:00 am ET. We recommend holding off on uploading files during this time..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 13 Dec 2023 07:00:00 +0000 https://summaraize.instatus.com/maintenance/clq38xby635687bjoiix6dv1jj https://summaraize.instatus.com/maintenance/clq38xby635687bjoiix6dv1jj Files are not processing at normal rates. Type: Incident Duration: 31 minutes Affected Components: App Sep 12, 02:38:30 GMT+0 - Investigating - We are currently investigating a bug that is preventing all files from processing. If you have uploaded a file, your file has been saved to our database and will be processed once we resolve the issue. Sep 12, 03:09:26 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 31 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>02:38:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a bug that is preventing all files from processing. If you have uploaded a file, your file has been saved to our database and will be processed once we resolve the issue..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>03:09:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 12 Sep 2023 02:38:30 +0000 https://summaraize.instatus.com/incident/clmfpeczb27538bgolsuyn8r25 https://summaraize.instatus.com/incident/clmfpeczb27538bgolsuyn8r25 File upload not working Type: Incident Duration: 1 hour and 6 minutes Affected Components: App Aug 3, 13:45:38 GMT+0 - Investigating - We are currently investigating this incident. File uploads are resulting in an unexpected error. They are still showing up in the dashboard despite errors. Please only use the submit button once otherwise your dashboard may be cluttered. Aug 3, 14:51:28 GMT+0 - Resolved - This incident has been resolved. File uploads are now working normally! Type: Incident

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:45:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. File uploads are resulting in an unexpected error. They are still showing up in the dashboard despite errors. Please only use the submit button once otherwise your dashboard may be cluttered..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:51:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. File uploads are now working normally!.</p> ]]> Thu, 3 Aug 2023 13:45:38 +0000 https://summaraize.instatus.com/incident/clkv7m8oo85389fnofr7rqewl3 https://summaraize.instatus.com/incident/clkv7m8oo85389fnofr7rqewl3 File upload not working Type: Incident Duration: 2 days, 11 hours and 3 minutes Affected Components: App Jun 24, 14:00:00 GMT+0 - Resolved - When users click on Submit to upload a file, they are being met with an error "Unexpected error, please try again." We are currently investigating this incident. Type: Incident

Duration: 2 days, 11 hours and 3 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Resolved</strong> - When users click on Submit to upload a file, they are being met with an error "Unexpected error, please try again." We are currently investigating this incident..</p> ]]> Sat, 24 Jun 2023 14:00:00 +0000 https://summaraize.instatus.com/incident/clja0epgx187029bpn7dnpp0ih6 https://summaraize.instatus.com/incident/clja0epgx187029bpn7dnpp0ih6 AWS outage is affecting SummarAIze Type: Incident Duration: 7 days and 12 hours Affected Components: App Jun 13, 22:02:00 GMT+0 - Resolved - AWS is now operational, SummarAIze is back up and running 🙌 Jun 13, 19:02:00 GMT+0 - Identified - AWS is experiencing issues which is degrading performance for SummarAIze. As soon as AWS is back up, SummarAIze files will process. Type: Incident

Duration: 7 days and 12 hours

Affected Components:

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>22:02:00</var> GMT+0</small><br><strong>Resolved</strong> - AWS is now operational, SummarAIze is back up and running 🙌 .</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>19:02:00</var> GMT+0</small><br><strong>Identified</strong> - AWS is experiencing issues which is degrading performance for SummarAIze. As soon as AWS is back up, SummarAIze files will process..</p> ]]> Tue, 13 Jun 2023 22:02:00 +0000 https://summaraize.instatus.com/incident/cliuporsz10706b2oiy7etskj3 https://summaraize.instatus.com/incident/cliuporsz10706b2oiy7etskj3